If you encounter any problems or have questions while using imperialone1.com (hereinafter referred to as “we” or “this website”), please refer to the following terms for help and guidance.
- Problem Reporting
If you encounter technical problems, payment problems, order problems or other related problems when using this website, please contact us as soon as possible. You can report the problem in the following ways:
Email: crystallozano@imperialone1.com
Phone: +1 951 540 4475
- Problem Handling
Response Time: We will handle your problem report as soon as possible after receiving it. Usually, we will respond to you within 1 business day.
Problem Solving: We will provide a solution based on the specific circumstances of the problem. The solution may include refunds, replacement products, technical support, etc. - Limitation of Liability
Technical Problems: We are not responsible for service interruptions or errors caused by technical problems or network failures. We will try our best to fix any technical problems, but we cannot guarantee that the website will always be trouble-free or uninterrupted.
Order Problems: We are not responsible for any losses or inconveniences caused by input errors, payment failures or other order processing problems. Please check the order information carefully before placing an order. - Data Privacy
Personal Information: We may need to collect and use your personal information when dealing with your problem. Please refer to our Privacy Policy for more details on information collection and use.
Confidentiality: We will do our best to protect the confidentiality of your personal information. We will only use your information when it is necessary to solve the problem. - Complaints and Feedback
If you are not satisfied with our service or have any complaints, please give us feedback through the following methods:
Email: crystallozano@imperialone1.com
Phone: +1 951 540 4475
We value your feedback and will try our best to improve our service.
