Welcome to imperialone1.com (hereinafter referred to as “we” or “this website”). We are committed to ensuring that your order can be delivered on time and accurately. The following are our shipping terms:
- Shipping Scope
We provide the following shipping services:
Shipping: Worldwide shipping. - Shipping Fees
Shipping Calculation: The shipping fee is calculated based on the weight, volume and delivery address of the order. The specific fee will be displayed at checkout. - Processing Time
Order Processing: We will process the order within 1 business day after receiving the order. The processing time may vary due to factors such as inventory status and order volume.
Shipping Time: The shipping time varies depending on the delivery method and delivery location you choose. Generally, the shipping time for domestic orders is 7 business days. - Shipping Method
We provide the following shipping services:
Standard Express: Standard express service provided by courier companies. - Order Tracking
Tracking Information: Once the order is shipped, we will provide you with the tracking number and related information by email. You can use this information to track your package on the shipping company’s website.
Tracking service: If you have any questions about the shipping status of your package, please contact us by email and we will assist you in resolving the issue. - Non-delivery and lost packages
Non-delivery: If your package is not delivered within the estimated shipping time, please check the tracking information first. If the tracking information shows that the package has been delivered but you have not received it, please contact us.
Lost packages: For lost packages, we will work with the shipping company to investigate. If the package is indeed lost, we will provide you with a refund or re-shipping service based on the specific circumstances. - Address changes
Address modification: If you need to modify the shipping address, please notify us by email or phone before the order is processed. After the order is processed, address changes will no longer be possible. - Return shipping costs
Return shipping costs: If the return is due to product problems or wrong shipments, we will cover the return shipping costs. Otherwise, the return shipping costs are borne by the customer.
If you have any questions or need further information, please feel free to contact our customer service team. Thank you for choosing imperialone1.com!
