At imperialone1.com, we are committed to providing quality products and exceptional service. If you are not satisfied with your purchase, we offer the following refund terms to ensure that your shopping experience is pleasant.
- Refund Policy
Return Period: You have 30 days from the date you received the product to request a return. If this period is exceeded, we will not be able to process a refund request.
Refund Conditions: The product must be unused and in original condition, including original packaging and tags. The returned product must be in the same condition as when purchased, and accompanied by proof of purchase (such as an invoice or receipt). - Refund Process
Request a Return: Please contact customer support via email at crystallozano@imperialone1.com to submit a return request. Please include the order number, product name, and reason for return.
Return Authorization: We will review your return request after receiving it and send you a return authorization message.
Return Shipping: Please ship the returned product to the address below, and make sure the package is adequately protected during transportation
Refund Processing: Once we receive and inspect the returned product, the refund will be processed within 7 business days. Refunds will be made to your account via the original payment method.
- Return Shipping Costs
Customer Pays Shipping Costs: Unless there is a quality problem with the product or the wrong item was sent, the return shipping costs are borne by the customer.
Return Shipping Cost Waiver: If the return is due to our incorrect shipment or the product is defective, we will bear the return shipping costs. - Exchange Policy
Currently we do not offer direct exchanges. Please return the product according to the refund terms and place a new order to purchase the item you need. - Non-Returnable Items
The following items are not eligible for the refund policy:
Customized or personalized items
Specially priced or promotional items (unless otherwise specified)
- Contact Us
If you have any questions about your refund or need further assistance, please feel free to contact customer support:
Email: crystallozano@imperialone1.com
Phone: +1 951 540 4475
We are committed to ensuring that your shopping experience is pleasant, thank you for choosing imperialone1.com!
